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Frequently Asked Questions

Question: What is an unlock code and why would I want to unlock my phone?
Answer :  Most Networks/Carriers will lock their phones to their network, stopping you from using it on any other network. Basically, they want to retain your business as the handset will only work on their Network. Unlocking is a way of releasing the Network lock on the phone and thus giving you the

Question: What do I need to order the code for my  unlock my phone?
Answer : To order your unlock code we will need information such as the IMEI number and the current service provider (this is the network/Carrier that the phone is currently locked to). We then calculate your phone's unique unlock code and email it to you with instructions on how to enter the code into you phone. You can view the instruction here prior to ordering you code if you would like to see how simple it is.

Question: How do I find the IMEI number?

Answer: There are 3 ways to find your IMEI number;

1. Dialling *#06# into the phone and the IMEI will be displayed.

2. On your handset, go to Options>>Status. Your IMEI will be displayed there.

3. Removing the battery and checking the label on the back of the phone for the
long number labelled as IMEI, Serial or S/N Number.
 

Question: How long before I receive my unlock code?
Answer: You will receive the code to unlock your phone within 24-48hrs Maximum.

 

Question: How do I enter the unlock code into my phone?
Answer: Instructions on how to enter the code into your blackberry handset can be found here

Question: Do I need to re-enter the code or is it permanently unlocked
Answer: The unlock code will only need to be enter once and will permanently unlock your phone. Beware of other sites that claim to offer the same service but at a ridiculously low price. They will probably supply you with generic unlock codes that you need to re-enter every couple of hours or so. Every Blackberry phone has a unique unlock code set on it from the manufacture and we use the information you supply to us about the phone form to generate that particular Blackberry handsets unique unlock code.